Last updated: August 2025

Acceptance of Terms

By engaging The Collective Agency (“we”, “our”, “us”) for any services — whether verbally, via email, written proposal or contract, completion of a sign-up form, or through payment of an invoice — you (“the client”) acknowledge and agree to be bound by these Terms & Conditions.

Services Provided

We provide marketing, branding, social media management, event activation, design, and related services as outlined in our proposals or agreements.
Any additional work outside the agreed scope will be subject to a separate fee and may affect timelines.

Payment Terms

- Invoices are issued monthly and are payable on the 20th of the following month unless otherwise agreed in writing.
- A 50% deposit may be required before work begins, with the balance due prior to delivery of final work.
- Late payments will incur interest at 2% per month (compounded monthly) and may result in suspension of services.
- All costs incurred in recovering overdue accounts (including debt collection agency fees, legal costs, and court filing fees) will be payable by the client.
- We reserve the right to withhold delivery or revoke usage rights to any work until payment is made in full.

Intellectual Property

- All creative concepts, designs, strategies, content and materials remain our property until full payment is received.
- Upon full payment, ownership of final agreed deliverables transfers to the client.
- We retain the right to display completed work in our portfolio, case studies, and promotional materials.
- Client-supplied materials remain the client’s property, and the client warrants they have rights to use such materials.

Cancellation & Termination

- For fixed-term contracts, the agreement ends automatically at the end of the term unless renewed in writing.
- For open-term agreements, either party may terminate with 30 days’ written notice after the initial minimum term.
- If the client cancels before completion, all work completed to the date of termination will be invoiced and payable immediately.
- Deposits are non-refundable.
- We may terminate this agreement immediately if the client breaches these terms, fails to pay on time, or engages in conduct that may damage our reputation.

Client Responsibilities

The client agrees to:
- Provide accurate, timely, and complete information required for service delivery.
- Review and approve work within agreed timeframes.
- Ensure they have all necessary rights and licences for materials they provide to us.

Liability

We will not be liable for any indirect, incidental, special, or consequential damages arising from our services or website.
Our total liability is limited to the total amount paid for the specific service giving rise to the claim.

Changes to Terms

We may update these Terms & Conditions at any time. The current version will always be available on our website, and continued use of our services or website will constitute acceptance of the updated terms.